Review of Conrad San Juan Condado Plaza Hotel

About.com Rating 4 Star Rating

User Rating 1 Star Rating (1 Review) write a review

By Zain Deane, About.com Guide

Review of Conrad San Juan Condado Plaza Hotel

Photo © Zain Deane

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The Bottom Line

The Conrad San Juan Condado Plaza (it's a mouthful, I know) has come a long way. When I last visited the hotel, the Conrad wasn't part of its name, and the standards weren't as good as they are now. Guests to this renovated property will surprised at all it has to offer, from a new restaurant from one of the island's great chefs, to a terific lobby nightclub, to comfortable, chic rooms.

Pros

Rooms are spacious and modern.
The full-service hotel has a casino, pool, nightclub, and terrific restaurant.
Excellent location kicking off the Condado strip.

Cons

The casino leaves something to be desired.
The business center is far more expensive than it should be.

Description

If you can, book a room with an ocean view. It's worth the extra cost.
Don't forget to book at least one meal at Varitas, and indulge in roast pork, currasco, and other meatlover delights.
The fitness room, sauna and steam rooms are all open 24/7.
The hotel has three pools and two lighted tennis courts.

Guide Review - Review of Conrad San Juan Condado Plaza Hotel

There's a lot to love about the vastly improved Conrad San Juan Condado Plaza. Let's start with the lobby, which has a new look featuring plush booths and seating, tropical hues and one of San Juan's better nocturnal hotspotes in Eternal Bar, Lounge and Club.

From here, move up to the rooms, which are bright, roomy, and furnished in a Miami-chic style. When you're ready to eat, check out Varita, San Juan's newest temple of meat and the brainchild of Wilo Benet, one of the most inventive chefs in Puerto Rico. And when you want to relax, the outdoor pool will do nicely, especially with poolside massages and an ample bar just a few steps away. The lobby-level balcony overlooking the ocean is also a nice spot to sip a cocktail and enjoy being in the Caribbean. The hotel also has ample meeting facilities, making it a convenient business hotel. The casino is open 24 hours a day, 7 days a week, and while it may not have the swank styling of the El San Juan or the Ritz-Carlton, it will help you test lady luck.

Perched on the edge of the Condado neighborhood and overlooking two of San Juan's lodging stalwarts -- The Normandie and the Caribe Hilton -- the Conrad has taken several steps in the right direction. If you've been here before, like me, you'll notice the difference as soon as you walk in. If you haven't, I recommend taking a closer look.

User Reviews

1 out of 5

Bad experience / Bad service, Member mimi1806

I recently booked my hotel reservation in the Hilton Conrad hotel in San Juan Puerto Rico. My family and a group of friends were very excited about our vacation in Puerto Rico until we got to the hotel. We all had bad experiences at this hotel; thus, below are some of my personal bad incidents I had during my stay at this hotel. 1. On our first day in the hotel I noticed the toilet was dirty. It had black residues from days or maybe weeks all around the toilet. That toilet had not been clean properly in god know how long! 2. That same day I asked the one of the house keeper ladies if I could have some extra towels in my room and she replied to me by saying that she will see if she could! Excuse me! 3. Around 10am and the Jacuzzi water was dirty and cold! Aren’t Jacuzzis supposed to have hot clean water? 4. On the 3rd day in the hotel we were in the pool area and it started raining. So, I decided to take my 6 month old baby to the room. I try to use the elevator or avoid my baby from getting rained on. Well, the elevator wasn’t working. I asked the guard who was at the time talking on his cellphone to please see what was going on with the elevator because needed to use it so my baby wouldn’t get wet. He then tells me; go tell the consieur because I am busy! OH MY GOD that made me so furious! I then went to talk to the front desk person whom explained to me that the elevator was disconnected because it was raining. The next it wasn’t raining and yet the elevator was not working again. 5. At this hotel you have to baby sit the towels they provide you in the pool area because if you don’t return the amount of towel the handed you. You will be charge $20 per missing towel. So, instead of enjoying your vacation you have to worry about making sure your kids don’t miss place towels around the pool area. I will NEVER go back to stay at this hotel nor will I recommend any of my friend to stay at this hotel. Their customer service is horrible! The unfriendly people at this hotel made my vacation unpleasant.

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